Refund and Returns Policy
1. General Policy
At Riven Finds we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms set out below.
2. Eligibility for Returns
2.1. Time Frame
Requests for returns must be submitted within 30 calendar days of the delivery date.
2.2. Condition of Items
Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.
2.3. Non‑Returnable Items
- Custom or personalized products
- Perishable goods
- Digital downloads and software licenses
- Sale items marked as final sale
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.
3.2. Shipping the Return
Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.
3.3. Inspection and Approval
Upon receipt, our team will inspect the item. If the return meets the eligibility criteria, we will process the refund within 5–7 business days.
4. Refunds
4.1. Refund Method
Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we will arrange an alternative method such as store credit.
4.2. Amount Refunded
The refund will include the product price and any applicable sales tax. Original shipping charges are non‑refundable unless the return is due to an error on our part.
5. Exchanges
Exchanges are handled as a return followed by a new order. Follow the return process outlined above, then place a new order for the desired item.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect items upon delivery and report any issues within the specified time frame.
- Follow the return instructions precisely to avoid delays.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.
8. Contact Information
If you have questions about this policy, please contact us:
Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: